Terms and Conditions

The site is operated by Căpcăun S.R.L., a company registered in Romania, a member state of the European Union. The identification details below are published under Article 5 of Directive 2000/31/EC on electronic commerce.

Company:

Căpcăun S.R.L.

Registered address:

Parc Științific Tehnopolis, Iași

Email:

info@zeqira.com

The Company

Căpcăun S.R.L., acting as distributor of the equipment presented on this site.

Site

The pages published on this domain, in any of the available languages.

User

Anyone who accesses the site.

Customer

A company, or a registered sole trader, buying for purposes related to their professional activity: clinics, hospitals, practices, rehabilitation centres, salons. We sell to this category only.

Equipment

The medical rehabilitation and aesthetic devices distributed by the Company.

Services

Consulting, transport, installation, staff training, maintenance and technical support provided by the Company.

The site serves an informational and commercial purpose and is addressed exclusively to professionals. Its content does not replace a medical consultation, a clinical assessment or technical training on operating the equipment. We do not accept orders from individuals who are not acting for the purposes of their profession.

• Do not use the site for unlawful purposes or to mislead other people.
• Do not attempt to access areas, servers or accounts you have no right to access.
• Do not extract the content of the site automatically and do not reuse it in your own databases.
• Do not submit harmful software, unlawful content or third-party data without their agreement through our forms.
• Do not use the forms for unsolicited commercial messages.

The texts, photographs, drawings, page structure and code of the site are protected by copyright and belong to the Company or its licensors. Manufacturer names and trademarks remain the property of their owners and are used to identify the equipment we distribute.

You may download and print material from the site for internal use while evaluating a purchase. Any other reproduction, publication or commercial use requires the written agreement of the Company.

The equipment presented on the site consists of medical devices or devices intended for professional use. As distributor, before making a device available on the market we verify that it bears the CE marking, that the EU declaration of conformity exists, that the label and the instructions for use are present in the required languages, and that a unique device identifier has been assigned where applicable. These duties follow from Article 14 of Regulation (EU) 2017/745.

Descriptions, images and specifications published on the site are indicative and may be updated by the manufacturer. The site publishes no list prices: there is no standard price per unit. The configuration, the accessories, the price, the transport and the warranty are only those stated in the written quote issued for your enquiry.

Installation, commissioning and operation are carried out by trained staff, following the manufacturer's instructions. The Company is not liable for the consequences of using equipment outside the indications and warnings in the accompanying documentation.

Presenting equipment on the site is not a binding offer. A request sent through a form is a request for a quote and creates no obligation for either party.

The contract is formed when the Company confirms the order in writing or when the parties sign the sales contract. The price, the transport cost, the delivery time, the payment terms and the warranty period are set individually in the quote, according to configuration, quantity and place of delivery. There are no standard figures that apply automatically to every order.

Prices in a quote are stated without value added tax unless indicated otherwise, and are valid for the period stated in the quote. For intra-Community supplies to a company holding a valid VAT number, the exemption regime under Directive 2006/112/EC applies, and the buyer is responsible for the accuracy of the number provided.

The lead times stated in a quote are estimates and depend on availability at the manufacturer, on the destination and on how complex the installation is. We confirm any change of the lead time in writing as soon as we know of it.

Transport, unloading, installation, commissioning and staff training are not automatically included in the price. What the delivery covers, who bears the transport cost and how risk passes are stated in the quote issued for your enquiry.

The commercial warranty has no standard duration. Its length, what it covers, the response time and any extension through a service contract are those written in the accepted quote and in the warranty certificate issued at commissioning.

Liability for the conformity of the delivered equipment follows the contract and the commercial law applicable between businesses. Apparent defects are reported on receipt, within the period agreed in the contract, and hidden defects immediately after discovery.

The warranty does not cover damage caused by use contrary to the instructions, unauthorised intervention, unsuitable power supply, ambient conditions outside the specifications, or force majeure. Parts subject to normal wear and consumables are excluded unless the contract provides otherwise.

Claims are submitted in writing to info@zeqira.com, with a description of the fault, the serial number of the equipment and the commissioning date.

The 14-day right of withdrawal provided by European consumer protection law applies only to contracts concluded with consumers. Because we sell to businesses only, that right does not apply to our orders.

Cancelling a confirmed order and returning equipment are possible only on the terms agreed in writing in the quote or in the contract. Equipment that was configured, customised or ordered specifically for the customer is not returnable.

Returning non-conforming equipment follows the procedure in the warranty section, once the claim has been accepted.

The information published on the site is checked carefully, but we do not warrant that it is complete or free of material error. Technical data may change from one production batch to another.

Towards professional customers, the Company's liability for indirect loss, loss of profit or business interruption is excluded, and total liability is limited to the value of the contract the claim arises from.

We do not limit or exclude liability for death or personal injury caused by our fault, for intent or gross negligence, for damage caused by defective products under product liability law, or in any other case where the law does not allow a limitation.

Neither party is liable for failing to perform because of an unforeseeable and unavoidable event beyond its control: natural disasters, armed conflict, restrictions imposed by authorities, or major disruption of supply chains or utility networks.

The affected party notifies the other within 5 working days of the event and makes reasonable efforts to limit its effects. If the situation lasts more than 3 months, either party may terminate the contract without damages, settling what has already been performed.

Contracts are governed by Romanian law, and disputes fall to the courts at the Company's registered office unless the parties agree otherwise in writing. As these are relationships between businesses, this choice-of-court clause applies in full, under Article 25 of Regulation (EU) No 1215/2012.

For cross-border sales between companies, the United Nations Convention on Contracts for the International Sale of Goods may apply unless the parties expressly exclude it in the contract.

Before going to court, you can write to us at info@zeqira.com. We prefer an amicable settlement and answer every complaint in writing.

Questions about these terms, about quotes, warranty or service are submitted in writing. We reply on working days.

Company:

Căpcăun S.R.L.

Registered address:

Parc Științific Tehnopolis, Iași

Email:

info@zeqira.com